Telehealth has become one of the most widely used health care tools in recent years. Many health plans now include telehealth services, and a growing number of patients are comfortable speaking with a doctor by phone or video. While telehealth is not appropriate for every situation, it can be a convenient and cost-effective option for many common health concerns. For insurance agents working with individual or Medicare clients, helping people understand when telehealth makes sense can improve how clients use their coverage.